The Nigeria Customs Service has started a nationwide survey to gather views from importers, exporters and other trade operators on corruption, transparency and integrity within the Service.
The 2026 Customs Integrity Perception Survey began on Monday, September 28, and will run until October 9. The exercise is being conducted with the World Customs Organisation under its Anti-Corruption and Integrity Promotion Programme.
The survey is expected to give Customs a clearer picture of how its officers and the businesses that deal with the Service experience its operations.
Those targeted include licensed customs agents, importers and exporters, bonded warehouse and terminal operators, shipping lines, airline operators, free trade zone operators, excise traders and transporters.
For businesses involved in international trade, their interaction with Customs can affect how quickly goods move through the country’s ports and other entry points.
The Service said the survey is anonymous and encouraged participants to give honest responses based on their experiences.
Customs officers will complete the survey through a dedicated online platform, while eligible stakeholders will use a separate platform with one-time passwords provided through Customs Public Relations Units.
The NCS said 5,000 one-time passwords have been generated for stakeholders taking part in the exercise.
Customs Public Relations Officers across the country have been directed to distribute the codes, mobilise eligible participants and remind them of the October 9 deadline.
The Service said the exercise is intended to identify areas where its operations and integrity systems need improvement.
It also said the findings would be used to strengthen its anti-corruption mechanisms, improve operational processes and support efforts to build greater public confidence in Customs.
The survey comes as the NCS continues to push reforms aimed at changing how it interacts with businesses and other stakeholders involved in trade.
For importers, exporters and logistics operators, the significance of the exercise will ultimately depend on whether the feedback gathered leads to practical changes in Customs operations.
